Defined.ai

Trust & data

How the vendor protects buyer material, where its data comes from, and where it can run.

Trust center

defined.ai/about-us/ai-governance

Source:defined.ai

Other certifications

ISO 27001ISO 27701ISO 42001GDPR compliantHIPAA compliant

Source:defined.ai

Data sources

Licensed real-world dataExpert or contractor-created

Sources:defined.ai (1)defined.ai/solutions

Quotes

• Licensed real-world data: Several partners now generate more than $1 million annually by licensing proprietary datasets through the marketplace.
• Expert or contractor-created: We deliver millions of annotations at scale through our global crowd of 1.6M+ vetted contributors, supported by secure API integrations and enterprise-grade reporting.

Exclusivity

Both

Source:defined.ai

Stated confidentiality practices

Stated protections include data minimization, pseudonymization, encryption, access controls and logging, physical and logical data separation, storage limits, and secure deletion. The company also describes using vetted, fairly compensated contributors and maintaining provenance documentation and audit trails.

Source:defined.ai

Not publicly listed

SOC 2, Deployment

What they sell

Offerings

Training dataHuman dataData annotationEvals and benchmarks

Sources:defined.ai (1)defined.ai/solutionsdefined.ai/supplier-program

Domains

Multi-domain

Source:defined.ai

Delivery formats

APIDatasetsManaged service

Sources:defined.ai (1)defined.ai/solutions

Public samples & benchmarks

• English books
• American English IVR, banking
• Hindi Call Center
• Mexican Spanish Scripted Monologue, insurance
• Mandarin Chinese Podcasts

Sources:defined.ai/datasets/english-booksdefined.ai (2)defined.ai/faq

Named customers

OmiliaMastercardEDPInteractionsUniphore

Sources:defined.ai (1)defined.ai/case-studydefined.ai/news